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FAQ

FREQUENTLY ASKED QUESTION

How do I search for games on ##company?

– A digital activation key is a unique code that provides full access to the software or game. It offers instant delivery via email and eliminates the need for physical delivery.

2. How do I purchase games on the website?

– To buy games on our website, follow these steps:

  • Select the games you need and add them to your cart.
  • Proceed to checkout.
  • Fill out the required fields.
  • Choose a payment method.
  • Confirm the purchase.
3. How is the delivery of the product carried out?

– After completing the payment process, the license keys and download links for the games will be sent to the email address provided during the order placement.

4. What is the process for using the product after purchase?

– After receiving the license key and download link in your email, follow these steps:

  • Install the game on your computer or on the Steam service.
  • Activate the game using the received key.
5. What should I do in case of problems or defects with the purchased game?

– Possible problems may include the software not working correctly or difficulties in activating it with the provided key. In such cases, please contact our support team. We are committed to resolving the issue promptly. If a faulty file is provided, we will offer a replacement.

6. Is it possible to request a refund, and under what conditions?

– Generally, returns are not available for digital items unless the file provided is faulty. If you encounter such a problem, please reach out to our support team within 48 hours of the purchase. We will assess your situation, and if it is confirmed that there is a problem with the file, we will offer a replacement. Replacement requests are accepted within 2 weeks.

7. How long does it take to receive the digital activation key after purchase?

– Typically, the digital activation key and download links are sent to your email shortly after the payment is completed. You should receive them within minutes.

8. Can I gift a game to someone else using this service?

– Yes, you can purchase a game and provide the digital activation key to someone else as a gift. Simply share the key with them.

9. What payment methods are accepted on the website?

– We accept a variety of payment methods, including Visa and Mastercard. You can choose your preferred payment option during checkout.

10. Do I need to install any additional software to activate the games?

– Most games can be activated directly through platforms like Steam. Any additional software requirements will be specified in the product description.

11. Is my personal information secure when making a purchase on this website?

– Yes, we prioritize the security of your personal information. Our website uses encryption and secure payment gateways to protect your data during transactions.

12. Can I pre-order upcoming games on this website?

– Yes, we offer pre-order options for select upcoming games. Pre-ordering allows you to secure your copy in advance, and you’ll receive the digital activation key as soon as the game is released.

REVIEWS

FAQ

FREQUENTLY ASKED QUESTION

How do I search for games on PREMIUM STORE LTD

Click on the search bar at the top of the page, type the name or genre of the game you’re looking for, and press enter.

How do I add games to my basket?
Simply click the “Add to basket” button on the game’s page.
Where can I view my shopping basket?
Your shopping basket can be viewed by clicking the basket icon, usually located at the top right corner of the website.
How do I check out and make a payment?
After adding games to your basket, click on the basket icon and select “Checkout.” Follow the prompts to fill in your payment details.
What payment methods does PREMIUM STORE LTD accept?

We accept Visa and MasterCard for secure and convenient transactions.

How will I receive the games I purchase?

Once your purchase is complete, we’ll send the game keys and download links directly to your email address.

What if I don't receive my game key via email?

Please check your spam folder first. If it’s not there, contact our customer support for assistance.

How do I install the games I've purchased?

Use the provided download link to install the game. Then, activate it with the key you received via email.

Can I buy games if I'm outside the UK?

Yes, we serve customers globally, except for individuals in sanctioned countries.

Is it necessary to create an account to make a purchase?

No, creating an account is optional. You can check out as a guest.

How do I know if a game will work on my computer?

 Check the system requirements listed on each game’s page to ensure compatibility with your computer.

What should I do if I have trouble with a game I purchased?

Contact our customer support for assistance. We’re here to help ensure a smooth gaming experience.

REVIEWS

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